To serve customers by providing product and service information and processing orders through to despatch and delivery to customer.

Reporting to: Operations Team Leader

Hours per week: Full time

Responsibilities:

• Communications with customers and sales representative/sales agents
• Liaise with customers for booking and processing of Loan and Consignment Sets and other orders
• Accurate and timely preparation of invoices after despatch of orders
• Credit control –ensures timely follow-up on outstanding invoices, liaises with clients to resolve payment queries, and supports the finance team in maintaining accurate account records in compliance with industry regulations
• Maintain financial accounts by processing customer adjustments
• Prepare product or service reports by collecting and analysing customer information
• Assist with preparing orders within Warehouse environment ready for despatch to customers
• Ensure that all aspects of Quality Management System and QAPs are followed and contribute to continuous improvement plans via CAPA system

Essential: 

• Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments. Must be IT literate and efficient in an administrative environment
• They must have the ability to work on their own initiative, prioritising and organising workload. Problem solving skills and a great telephone manner are also vital to this role
• Involvement in the continuous improvement of the departments processes, focusing on quality, productivity and customer engagement
• Meticulous attention to detail and accuracy in work
• Proactive approach and ability to work independently and as part of a small but dynamic team

The main function of the warehouse operative is to be responsible for fulfilling orders, checking loan kits, and managing the goods inward and goods outbound processes. It will be the responsibility of the warehouse operative to ensure the tasks are completed with high quality and efficiency. The warehouse operative will also be responsible for performing audits and ensuring the warehouse is run in an orderly fashion.

Reporting to: Operations Team Leader

Hours per week: Full time

Responsibilities:

• Processing orders from the ERP
• Receiving in orders from suppliers and vendors
• Picking items from the warehouse to fulfil orders
• Processing of loan kit requests
• Assembly, packing and despatch of kits to appropriate hospitals with correct documentation
• Inspection of incoming kits
• Proper documentation handling – scanning, fling, digital attachments
• Inspect incoming medical devices and components for compliance with specifications and regulatory standards (e.g., ISO 13485, FDA 21 CFR Part 820)
• Document non-conformances and assist in root cause investigations and CAPA (Corrective and Preventive Actions)
• Maintain accurate QC records, batch documentation, and inspection logs
• Perform routine audits on warehouse and production areas to ensure compliance with SOPs and Good Manufacturing Practices (GMP)

Desirable: 

• Experience within the medical device industry dealing with sterile and non-sterile implants

Essential: 

• Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments
• Must be IT literate and efficient in an administrative environment.
• They must have the ability to work on their own initiative, prioritising and organising workload. Problem solving skills and a great telephone manner are also vital to this role
• Involvement in the continuous improvement of the departments processes, focusing on quality, productivity and customer engagement
• Meticulous attention to detail and accuracy in work
• Proactive approach and ability to work independently and as part of a small but dynamic team

This internship will allow you to develop critical skills in operations, project management, and medical device distribution.

Reporting to: Operations Team Leader

Hours per week: Full time

Responsibilities:

• Support the coordination of production schedules, inventory management and supply chain operations
• Help with process documentation, ensuring all operational processes are followed and tracked accurately
• Assist in monitoring product quality and supporting quality assurance activities
• Provide administrative support to operations teams, including preparing reports and presentations
• Help identify opportunities for operational efficiency improvements and contribute to continuous improvement initiatives
• Assist in tracking key performance indicators (KPIs) and help prepare data for analysis

Skills, competencies and education: 

• Currently pursuing an education in operations management, supply chain management, industrial engineering, biomedical engineering, or a related field
• A demonstrable interest in the medical device industry
• High capacity to learn and highly motivated
• Proactive, dynamic, with excellent interpersonal skills
• Ability to prioritise, multi-task and adapt to changes
• Disciplined, organised, with a sense of responsibility
• Strong attention to detail and ability to work independently
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Knowledge of ERP systems and basic data analysis tools is a plus

What you’ll gain: 

• Real-world experience in a regulated, high-impact industry
• Mentorship from experienced operations professionals and business leaders
• Exposure to supply chain, sales, and analytics
• Opportunity to contribute to projects that directly impact patient care
• A collaborative, international work environment

This internship will allow you to develop critical skills in transport co-ordination as part of the operations team. You will support our commercial and logistics teams by streamlining transportation activities across multiple geographies while developing key skills in customs handling, supplier benchmarking and process improvement.

Reporting to: Operations Team Leader

Hours per week: Full time

Responsibilities:

• Learn and support the facilitation of customs invoices, queries and investigations
• Coordinate shipments, returns and booking pick-ups
• Benchmark transportation suppliers to identify cost and service improvements
• Help with process documentation, ensuring all operational processes are followed and tracked accurately
• Provide administrative support to operations teams, including preparing reports and presentations
• Help identify opportunities for operational efficiency improvements and contribute to continuous improvement initiatives
• Assist in tracking key performance indicators (KPIs) and help prepare data for analysis

Skills, competencies and education: 

• Currently pursuing an education in operations management, supply chain management, industrial engineering, biomedical engineering, or a related field
• A demonstrable interest in the medical device industry
• High capacity to learn and highly motivated
• Proactive, dynamic, with excellent interpersonal skills
• Ability to prioritise, multi-task and adapt to changes
• Disciplined, organised, with a sense of responsibility
• Strong attention to detail and ability to work independently
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Knowledge of ERP systems and basic data analysis tools is a plus

What you’ll gain: 

• Real-world experience in a regulated, high-impact industry
• Mentorship from experienced operations professionals and business leaders
• Exposure to supply chain, sales, and analytics
• Opportunity to contribute to projects that directly impact patient care
• A collaborative, international work environment